macanhokiTerms of Use

When you register on macanhoki, you agree to our terms of use. These terms explain how we operate — what we require from you, what you can expect from us, and how disputes are resolved. Our platform covers football markets (Liga 1, Piala AFF, Champions League, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), esports (Mobile Legends, Free Fire, PUBG Mobile), and payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).

macanhoki is a platform operating under jurisdiction-restricted licensing. Our services are available only where local law permits. You are responsible for verifying that your access complies with your own jurisdiction's regulations. We maintain clear policies on account setup, deposits, withdrawals, bonus terms, and settlement to ensure fair and transparent dealings with every user.

This page outlines your rights and obligations when using macanhoki. Please read these terms carefully.

Our macanhoki account terms

To open an account on macanhoki, you must be of legal age in your jurisdiction and not prohibited by law from using our services. We require your email address, a strong password, phone number, and basic identity information. You confirm that all details you provide are accurate and truthful.

When you register, we perform standard verification checks. Most accounts are verified automatically within one business day. If our compliance team requires additional documentation — such as a photo of your ID or proof of address — we will notify you, and verification may take one to two business days. During verification, your account can still access games; only withdrawal requests are held pending completion.

Your account is personal and non-transferable. You are solely responsible for maintaining password confidentiality and for all activity on your account. If you suspect unauthorized access, contact our support team immediately. We help lock your account and recover disputed transactions where applicable.

Deposit and withdrawal policy at macanhoki

macanhoki accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). E-wallet deposits are processed instantly. Bank transfers and mobile banking typically complete within one hour. Your balance updates in real time, and you can wager immediately.

Withdrawals must be requested to the same payment method used for your original deposit. We process withdrawal requests during business hours, typically completing within one business day. Bank processing times vary; your bank or e-wallet provider may apply additional delays, especially during public holidays (Idul Fitri, Idul Adha, Imlek). We do not charge withdrawal fees. macanhoki holds no withdrawal minimums or maximums, though your account verification level may affect limits.

If a withdrawal fails due to incorrect account details, expired payment method, or network error, we reverse the transaction and return funds to your macanhoki balance. We notify you of the failure and provide instructions to resubmit with corrected details.

Bonus and promotional terms

macanhoki may offer deposit bonuses, referral rewards, or promotional credits. Any bonus offer is subject to specific terms — including minimum deposit requirements, wagering thresholds, eligible markets, and time windows. We clearly state these terms when you claim a bonus.

Bonuses are credited to your account balance and may be used on football (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, or esports as specified. Bonuses are not withdrawable directly; they must be wagered according to the stated conditions before any withdrawal is allowed. If bonus terms are not met within the allowed timeframe, unused bonuses expire and are removed from your balance.

We reserve the right to modify or cancel bonus offers at any time. Ongoing bonuses will be honoured under their stated terms at the time of claim, but we may adjust future offers without notice.

Settlement and dispute resolution on macanhoki

We settle all wagers based on official results from tournament organizers, broadcasters, and game operators. Football matches (Liga 1, Piala AFF, Champions League) settle according to official league or competition announcements. Live-dealer games (blackjack, roulette, Dragon Tiger, baccarat) settle immediately after each round ends. Slots and esports markets follow their respective official outcomes.

If a match or fixture is postponed, cancelled, or abandoned mid-play, we void all related wagers and return stakes. If a result is later corrected by the official organizer, we adjust our settlement to match the correction. If you believe a wager was settled incorrectly, you can submit a dispute within seven days of settlement. Our team investigates and responds within two business days with an explanation or correction.

In rare cases where we cannot reach a resolution, we may seek guidance from the original tournament organizer or independent auditor. Our settlement decision is final once the dispute period closes.

User responsibilities on macanhoki

You are responsible for verifying that your use of macanhoki complies with your local jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. Access from restricted locations is your risk.

You agree not to use macanhoki for illegal purposes, fraud, money laundering, or circumventing financial regulations. You will not create multiple accounts, collude with other users, or exploit system errors. If we detect such activity, we may suspend or terminate your account and forfeit any balance.

You understand that all games on macanhoki involve chance and risk. Outcomes are not guaranteed. You agree not to hold macanhoki liable for losses sustained through normal use of our platform. We operate fairly and transparently, but gambling outcomes are inherently unpredictable.

Data protection and privacy

We collect your personal information (email, phone, identity details, payment information) to operate your account, comply with legal obligations, and prevent fraud. Your data is stored securely using encryption and access controls. We do not sell your personal information to third parties. We share payment information only with payment processors necessary to complete transactions.

You can request access to, correction of, or deletion of your personal data by contacting our support team. We respond to such requests within fifteen business days. Some data may be retained for legal or compliance reasons even after account closure.

Limitation of liability

macanhoki operates on an "as-is" basis. We do not guarantee uninterrupted service, although we work to maintain platform availability. Technical outages, maintenance, or third-party service failures may temporarily prevent access. We are not liable for losses incurred due to service interruptions beyond our reasonable control.

Our liability for any claim arising from your use of macanhoki is limited to the amount you deposited in the last 12 months. We are not liable for indirect, incidental, or consequential damages. This limitation applies to all claims, whether based on contract, tort, or other legal theory.

Account termination

You may close your macanhoki account anytime by contacting support. Upon closure, we process any pending withdrawal requests and close your account. No new wagers can be placed. We may retain your account data for legal compliance purposes.

We may suspend or terminate your account if you violate these terms, engage in fraud, or breach local law. Upon termination by us, any outstanding balance is forfeited. We provide notice of termination and allow a reasonable opportunity to dispute before funds are forfeited.

Jurisdiction and governing law

macanhoki operates under jurisdiction-restricted licensing. Our services are available only where local law permits. You are responsible for verifying compliance with your jurisdiction's regulations. We do not offer services in jurisdictions where online wagering is prohibited by law.

These terms are governed by the laws applicable to our licensed jurisdiction. Any dispute arising from your use of macanhoki will be resolved through our internal dispute process first, then through binding arbitration or court proceedings if necessary, depending on applicable law.

Contact and support

If you have questions about these terms or need clarification on macanhoki policies, contact our support team. We respond in English to inquiries during business hours. For urgent issues (account access, payment problems, settlement disputes), we prioritize responses within a few hours.

These terms were last updated on the date listed at the bottom of this page. We may update them periodically. Continued use of macanhoki after updates implies acceptance of revised terms.

Related policies

Final notes

These terms represent our commitment to fair, transparent operation on macanhoki. We enforce them consistently to protect all users and maintain platform integrity. By registering and using our platform, you acknowledge that you have read, understood, and agreed to these terms.

Our services are available only where local law permits. Users in jurisdictions where online wagering is prohibited should not access macanhoki. We make reasonable efforts to restrict access from prohibited locations, but you are ultimately responsible for ensuring compliance with your local law.

If any provision of these terms is found invalid, the remaining provisions remain in effect. These terms, together with our privacy policy and legal notice, constitute the entire agreement between you and macanhoki regarding your use of our platform.