macanhoki Account & Payment FAQ
Our users ask many questions about how to register, verify their account, deposit funds, withdraw winnings, and use our gaming markets. Questions also cover how we protect account data, what games we offer (football betting on Liga 1 and Piala AFF, live-dealer tables like blackjack and Dragon Tiger, slots such as Aviator and Sweet Bonanza, and esports markets for Mobile Legends and Free Fire), and what documentation we need for identity verification.
This FAQ page answers the most common questions we receive. Each answer explains the process, timelines, and next steps in plain language. If your question is not listed here, or if you need urgent help, contact our support team via email or in-app chat during business hours. For detailed legal terms, payment policies, or jurisdiction restrictions, refer to our [[terms-conditions/|terms]] and [[legal/|legal notice]] pages.
Read through the sections below to find answers about account registration, password recovery, KYC verification, deposit and withdrawal methods, our game portfolio, and data security. We have grouped questions by topic to help you find information quickly.
Topics covered on this page
- Account and registrationhow to start, password reset, KYC verification, document requirements
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet; typical processing times and limits
- Game offeringsfootball markets, live-dealer tables, slots, esports betting categories and rules
- Security and supportdata protection, account safety, typical support response times
KYC (know-your-customer) verification on macanhoki requires three documents: a government-issued identity card (such as an Indonesian KTP), a recent utility bill or bank statement proving your address (dated within the last three months), and a photo of yourself holding your ID card next to your face. Upload these documents via your account settings in the "Verification" section. We review submissions within one business day. If your documents are unclear or incomplete, we request resubmission. Verification is required before you can withdraw funds, though you can place wagers and receive deposits while verification is pending.
KYC (know-your-customer) verification on macanhoki requires three documents: a government-issued identity card (such as an Indonesian KTP), a recent utility bill or bank statement proving your address (dated within the last three months), and a photo of yourself holding your ID card next to your face. Upload these documents via your account settings in the "Verification" section. We review submissions within one business day. If your documents are unclear or incomplete, we request resubmission. Verification is required before you can withdraw funds, though you can place wagers and receive deposits while verification is pending.
Payments and transactions
Withdrawal requests on macanhoki are reviewed during business hours (Monday to Friday, 09:00–17:00 local time). If you request a withdrawal on a weekday, we process it within one business day. Withdrawals requested on weekends or holidays (such as Idul Fitri or Idul Adha) are processed on the next business day. Once approved, the funds are transferred to your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account with mobile banking, local payment, online payment, or e-wallet). E-wallet transfers (mobile banking, local payment, online payment) typically arrive within subject to verification. Bank transfers may take one to two hours depending on your bank. Your account balance updates immediately after we approve the withdrawal, even if the transfer is still pending.
macanhoki supports deposits across a range of amounts via our payment partners. Each payment method has its own minimum and maximum limits set by the provider (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and Indonesian banks). Generally, minimum deposits are very small — as little as the equivalent of a few dollars — and maximums vary by payment method and your account history. When you select a payment method during deposit, we show you the specific limits for that method. Deposits are processed instantly for e-wallets and within one hour for local payment and bank transfers. Your account balance updates as soon as we confirm receipt of funds from the payment processor. There is no limit to how many deposits you can make per day.
Bonus offers on macanhoki vary by promotion and season. We may run welcome bonuses for new accounts, seasonal promotions around events like Liga 1 tournaments or Piala AFF, or loyalty rewards for existing users. Each bonus promotion comes with specific terms — for example, a bonus may require you to wager it a certain number of times before you can withdraw the bonus amount. Terms are always displayed clearly when you claim a bonus. Some bonuses are restricted to certain games or markets; others apply site-wide. Bonus terms can change, so we recommend reading the terms page for each promotion before claiming. Our support team can answer questions about current bonus terms if you need clarification.
Game offerings
macanhoki offers four main game categories. First, sportsbook markets covering football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), badminton, and MotoGP. Second, live-dealer tables including blackjack, roulette, baccarat, Dragon Tiger, and other card and wheel games broadcast live with professional dealers. Third, digital slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Fourth, esports betting on tournaments for Mobile Legends, Free Fire, and PUBG Mobile. All games are available from your account balance — you fund once and bet across any category. Each category has its own rules, which are explained in the game details or help section.
Security and support
We at macanhoki protect your account data using encryption and secure servers. Your email, phone number, identity details, and payment information are stored securely and shared only with payment processors needed to process your transactions. We do not sell your data to third parties. We use your data to operate your account, comply with anti-money-laundering regulations, prevent fraud, and handle disputes. You have the right to request access to your personal data, ask us to correct it, or request deletion. Submit such requests to our support team, and we respond within fifteen business days. For full details on how we collect and use your data, refer to our privacy policy.
Our support team responds to queries during business hours, Monday to Friday, 09:00–17:00 local time. If you submit a query during business hours, we typically reply within two hours. Queries submitted outside business hours (evenings, weekends, or holidays such as Idul Fitri or Imlek) are queued and answered the next business day. For urgent account issues (such as suspicious login attempts or fraud concerns), mark your query as urgent and we prioritize it. You can contact us via email, in-app chat, or the contact form on our website. Email is typically the fastest method for detailed issues; chat is faster for quick questions. We aim to resolve most issues within two business days.