macanhoki Platform Privacy Notice

This page describes what we collect when you use macanhoki and how we keep that data protected. We collect your personal information to operate your account, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, verify your identity, settle your football (Liga 1, Piala AFF, Champions League), live-dealer, slot, and esports wagers, and communicate with you about your account.

We take data security seriously. Your personal information is encrypted, stored securely, and accessible only to our authorized team members. We do not sell your data to third parties. We share payment information only with payment processors required to complete your transactions.

Read on to understand how we handle your privacy on macanhoki.

What we collect on macanhoki

We collect the following information when you register and use macanhoki:

• Account details: email address, phone number, chosen username and password, and date of birth.
• Identity information: full name, ID number (national ID, passport, or driver's license), and proof of address for account verification.
• Payment information: bank account or e-wallet details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet identifiers; mobile banking, local payment, online payment, or e-wallet account numbers). We do not store full card numbers or passwords directly on our servers.
• Betting activity: your wagers on Liga 1, Piala AFF, Champions League, badminton, MotoGP, live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports (Mobile Legends, Free Fire, PUBG Mobile).
• Communication records: messages you send to our support team, and support responses.
• Technical data: your IP address, device type, browser type, and cookies placed on your device.

How we use your data on macanhoki

We use the data we collect for these purposes:

• Account operation: We verify your identity, create and maintain your account, process deposits and withdrawals, and settle your wagers according to official results from tournament organizers and game operators.
• Fraud prevention: We monitor for suspicious activity, unauthorized access, and money laundering. If we detect suspicious patterns, we may request additional verification or freeze your account temporarily.
• Legal compliance: We comply with anti-money-laundering (AML) regulations, know-your-customer (KYC) requirements, and data protection laws in our jurisdiction.
• Communication: We contact you about account updates, payment issues, settlement disputes, and security alerts via email or SMS.
• Service improvement: We analyze usage patterns to improve platform features, game selection, and payment options.

Who we share your data with

We share your personal information only when necessary to operate macanhoki:

• Payment processors: We share your payment details with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment providers, and your bank (online payment, e-wallet, mobile banking, local payment) only to process deposits and withdrawals.
• Identity verification services: We may use third-party identity verification providers to confirm your identity during KYC checks.
• Legal and regulatory authorities: We share information with authorities if required by law or legal process.

We do not sell, rent, or lease your personal information to marketing companies or data brokers. We do not share your betting data with other players or third parties for advertising purposes.

How we protect your data

We use industry-standard security measures to protect your personal information:

• Encryption: We encrypt all data transmitted between your device and our servers using HTTPS/TLS protocols.
• Access controls: Only authorized macanhoki staff members have access to your personal information, and only for operational purposes.
• Secure storage: We store personal data on secure servers with firewalls and intrusion detection systems.
• Password security: We hash and salt your password; we never store it in plain text. We never ask you to share your password via email or support chat.

While we maintain strong security practices, no system is completely immune to breaches. If we discover unauthorized access to your account or data, we notify you immediately and guide you through account recovery steps.

Cookies and tracking technologies

We use cookies and similar technologies on macanhoki to enhance your experience. Our cookies serve the following purposes:

• Session cookies: These keep you logged into your account during your browsing session and expire when you log out.
• Preference cookies: These remember your language choice, display preferences, and other account settings.
• Analytics cookies: We use analytics tools to understand how users navigate macanhoki, which features are popular, and where technical issues occur. This information helps us improve the platform.

You can manage cookie settings through your browser. Disabling cookies may limit your ability to use macanhoki fully. We do not use tracking cookies that follow you across other websites.

Your rights regarding your data

You have the right to:

• Access: Request a copy of all personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a portable format (e.g., CSV) suitable for transfer to another service.

To exercise any of these rights, contact our support team. We respond to requests within fifteen business days. Some requests may be delayed if they conflict with legal obligations (e.g., we cannot delete betting records required by anti-money-laundering laws) or if they affect other users' privacy.

International data transfer

Our servers may be located outside your jurisdiction. When you use macanhoki, your personal information may be transferred to, stored in, or processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction. By using macanhoki, you consent to the transfer, storage, and processing of your personal information outside your country of residence.

Contact us about privacy

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your personal information, contact our support team. We respond in English during business hours. For urgent privacy concerns, we prioritize responses within two business days.

Our privacy policy is subject to change. We notify users of material changes by email or in-app notification. Continued use of macanhoki after changes take effect implies acceptance of the revised privacy policy.

Related policies

Our commitment to your privacy

Your privacy is important to us. We design macanhoki with data protection in mind — limiting collection to information necessary for account operation and legal compliance, securing that information rigorously, and respecting your rights to access, correct, and delete your data. We do not use your personal information for purposes unrelated to operating macanhoki or fulfilling legal obligations.

If you have concerns about how we handle your data or believe we have violated your privacy, we encourage you to contact our support team immediately. We investigate all privacy complaints and take corrective action where warranted.